When will I get my item(s)?
We want to offer designer furniture at the best value – that’s why we make our furniture to order. So it can take a little longer to arrive than a ‘conventional showroom’ buy. It’s a trade-off – but we believe the quality of the products and the unbeatable price are worth the wait. Our usual made to order time is 2 weeks but, depending on the time of your order, we might be able to deliver your order much earlier.
Please take note* Before you buy, on the product page for each item, you’ll see a delivery estimate this is so you can get an idea of how long it will take to arrive and plan ahead a little.
Once you’ve placed an order, we send you a confirmation email telling you how long we expect delivery to take.
How will my item(s) be delivered?
We use different delivery services depending on the size and quantity of your order. Smaller packages will be dispatched by parcel service. For larger pieces of furniture such as beds, sofas, etc., you will be contacted by our delivery partner prior to delivery to arrange a convenient time.
The delivery team will also call 1 hour prior to arrival on your selected date of delivery. Item will be delivered to the door of your delivery address.
If I order several items, will they be delivered at the same time?
It depends. Our furniture is made by a number of different manufacturers, so items can arrive at our distribution centre at different times. If you need special arrangement, just contact us.
What happens if I’m not there when my items are delivered?
In all cases we’d advise you try and be in on the original delivery date, so your items don’t stay too long in transit and you can enjoy them as quickly as possible. Please contact us should you need help arranging redelivery.
I am getting as a gift for someone. Can I specify a delivery date?
Of course you can. Simply contact us your preferred delivery time slot.
Can I change my delivery address?
Of course! Just contact us and we’ll update your details at least 48 hours before delivery.
It’s been longer than the estimated lead time and I still haven’t received my order, what should I do?
Firstly, we’d like to apologise. Sometime there might be 1-2 weeks delay due to shipment. If you have been waiting longer than you should have and you have not heard from us, do get in touch with us and we’ll give you the latest info.